Frequently asked questions

Water is categorised as either hard or soft, depending on the concentration of dissolved
minerals is contains. Hard water has high level of minerals, particularly calcium, magnesium and chlorine, picked up as the water flows through porous rock such as limestone or chalk.

Good question! Most water in the UK runs hard but some areas may be more affected than others. Another tell-tale sign is the build-up of limescale (white chalky stuff) in your showerhead, taps and kettle. And
although you can’t see it, this residue will also be on your skin and hair

Over time, the residue that hard water leaves on your skin can disrupt your natural PH balance and weaken your skin barrier, clogging pores and exacerbating conditions such as eczema and dermatitis.

It can strip hair of its natural oils and react with pigments in hair dye causing colour to
prematurely fade, turning blonde hair brassy and even green. Brunettes can experience texture change, while natural hair can become more prone to brittleness.

Plus, it makes your shampoos and cleansers work extra hard to lather and foam, meaning your use more product – and that can lead to product build-up which then affects scalp
health and even hair loss.

Yes, yes, yes! It’s designed for people like you. Filtering your shower with the ULA showerhead removes the harsh elements that can irritate your eczema or psoriasis and cause flare-ups, as the filtered water doesn’t interfere with the skin’s natural oils and doesn’t leave soap residue.

The ULA system uses an RAS (Recirculating Aquaculture System) that purifies water and includes biofiltration, and a NF (Nanofiltration) filter, highly effective in removing calcium, magnesium and other harmful elements found in hard water.

By running your water through the ULA showerhead, you remove the majority of these hard water minerals, including chlorine and sulphates, before it touches your skin or
hair.

Designed in the UK, by a team of experts with a family history of more that 100 years in luxury bathrooms, who understand the importance of style and substance, the ULA is also the only showerhead to be WRAS approved and NSF certified.

Absolutely! The ULA showerhead uses a universal British Standard thread so it’ll easily attach to any handheld shower hose.

Fear not, ULA has been designed to maximise your shower pressure rather than reduce it.

That being said, switching to the misted capsule spray delivers a softer stream of water, as your beauty capsule of choice does its thing.

Nope – no need to call in the professionals. You can install the ULA Showerhead yourself in just a few steps.

Let’s do this!

1. Gently remove your old showerhead from the shower hose (anticlockwise).
2. The shower hose has a threaded end, which should have a washer inside (pictured). If there isn’t a washer or it’s damaged, we’ve included a spare in your ULA box.
3. If you’re replacing the washer, simply push it into place, so when you screw your ULA showerhead on, the washer creates a watertight seal.
4. Now it’s time to screw your ULA showerhead onto the hose. To do this, thread it on and turn clockwise. Hand-tighten only.

Enjoy your first ULA shower!

To keep your shower fresh and filtered, you should change your filter once a month based on an average household use (a family of four showering once a day). Don’t worry, we’ll send you a reminder when you’re due to swap it out.

Changing the filter is quick and easy:

1. The filter sits inside the stem of the
   showerhead. To install a water filter, first you need to twist the base of the showerhead handle in an anticlockwise motion off the bottom.
2. Next, take the filter and note which side has a rubber gasket around it. This is the end that goes into the showerhead first,
   with the hole end pointing down to the shower hose.
3. Now reattach the base of the shower head by threading it on and turning it in a clockwise direction.

That’s it! You’re good to go again.

Absolutely. In fact, the ULA system is the only showerhead that is WRAS approved and NSF certified. This means it has passed rigorous testing and meets the high
standards set out by Water Regulations Advisory Scheme. It also meets specific standards for health and safety set by the National Sanitation Foundation.

Showering with the ULA system will transform your hair and skin from day one.

However, our range of beauty capsules are bursting with skin-and-hair-loving ingredients, from vitamin C to argan oil and are ideal for supercharging your routine.

So while you don’t need one, it’s definitely a level up.

A beauty capsule lasts a month based on an average household use. We’ll send you a reminder when it’s time to stock up, so you never miss a moment of nourishment.

Your capsule will stay fresh, if unopened, for three years but please use within one month once opened.

Soon we’ll have a beauty capsule for almost every hair and skin need. While we busy ourselves with that, here’s what’s available now:

Skin Glow

• Who: Those with an uneven or dull complexion.
• Why: To brighten skin and look more radiant.
• What: Vitamin C, liquorice extract and niacinamide.
• How: Reduces dark spots and evens out tone.

To add a capsule:

1. Using the tool provided, pierce the raised valve on the capsule, which will then allow water to pass thought it. Please note: You cannot open the capsule too much, so make sure it’s fully pierced.
2. Now twist the back off the shower head in an anticlockwise direction. The back of the shower head is translucent, so you can see what capsule you have installed.
3. Place the capsule inside the shower head with the valve facing down. Make sure the valve slots into the bottom hole on the
   back of the shower head.
4. Then simply twist the back onto the shower head in a clockwise direction.

We get it, you don’t want everyone in the house using your beauty capsule.
That’s why we’ve made it super easy to switch from the misted capsule spray to the classic filtered spray. All you need to do is:

• Push the switch up for the classic filtered spray.
• Push the switch down for the misted capsule spray.

One last thing: Don’t leave the switch in the middle as it could damage the showerhead.

Absolutely not. We’ve never tested on animals and we never will. Our products are 100% vegan and cruelty-free.

The nature of the filter means is cannot be recycled via domestic waste services at this time.

However, ULA operates as a carbon neutral company and the packaging your showerhead, filter and beauty capsules come in is recyclable.

Yes, our beauty capsules are safe if you’re pregnant or breastfeeding. Our formula is 100% vegan and dermatologist-approved, while being free from silicones, fragrances, parabens, sulphates and phthalates.

We recommend a patch test just to make sure there are no allergies. 

You can! But you know your own hair and skin best. While some may want to benefit from using their capsule for the entirety of their shower, others will want to enjoy the
filtered water and then switch to mist mode for a last-minute beauty boost before towelling off.